Reser's Fine Foods

  • Customer Service Director

    Posted Date / Fecha de Publicación 2 months ago(1/8/2019 2:38 PM)
    Job ID / Requisición ID
    # of Openings / # de posiciones disponibles
  • Recipe for Success

    Reser's Fine Foods is one of the nation's premiere manufacturers of high-quality refrigerated foods including deli salads, side dishes, chip dips, tortillas and Mexican snacks for families across the United States and Canada. Reser's manufactures thousands of products! Some of our brands include Reser's, Mrs. Kinsers, Don Pancho, Baja Café, and Stonemill Kitchens. You will see our mouth-watering products in supermarkets, restaurants and local outlets across the nation!

    Overview / Descripción

    Under limited supervision, develops and implements customer service procedures and policy to achieve strong customer service.

    Responsibilities / Responsabilidades

    1. Develops and implements customer service policies and procedures.
    2. Motivates and has accountability to ensure that the customer service team achieves high performance.
    3. Monitors and evaluates the performance of customer service employees.
    4. Evaluates job applicants for customer service positions.
    5. Reports to managers and officials regarding service failures and customer concerns.
    6. Provides accurate and timely feedback to Sales, Operations Management, Customers.
    7. Responds to customer inquiries and complaints to construct mutually satisfying solutions.
    8. Acts as a resource and advisor to customer service employees.
    9. Has oversite for traceability of finished goods.
    10. Works closely with sales groups to proactively solve customer issues to ensure their experience is as positive as possible.

    Qualifications / Calificaciones

    1. 10 years experience in customer service in a manufacturing environment is required.
    2. Bachelor’s Degree is required.
    3. Requires strong customer orientation.
    4. Strong analytical skills are preferred.
    5. Strong PC skills are preferred (Excel, ERP, inventory management).
    6. Requires excellent oral and written communication skills.

    Working Conditions

    1. Office environment.
    2. Travel up to 10% of the time.

    Great Benefits

    We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser's offers choices whenever possible, because we recognize the diverse and ever changing needs of our employees. Benefits include medical, dental, vision, AD&D, life, 401(k) with match, wellness programs, paid holidays and vacation time to name few!

    Options / Opciones

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